We believe travel planning should feel clear, transparent, and stress-free from the beginning. These policies outline how we manage bookings, privacy, and customer information at Great Kiwi Trips.

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Terms & Conditions​​​

Last updated: May 2026

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Welcome to Great Kiwi Trips.

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These Terms & Conditions are designed to provide clarity around how we work, how bookings are managed, and what you can expect when travelling with us. By using our website, submitting an enquiry, or confirming a booking, you acknowledge and agree to the Terms outlined below.

 

Throughout these Terms & Conditions, references to “we”, “us”, “our”, and “Great Kiwi Trips” refer to Time 2 Go Limited, trading as Great Kiwi Trips. References to “you” and “your” refer to the traveller, customer, or person making a booking with us.

 

These Terms & Conditions apply to all journeys, travel arrangements, curated experiences, and bookings arranged by Great Kiwi Trips, including experiences offered under the “sundays.” brand.

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1. Who We Are

Great Kiwi Trips is a New Zealand-based travel company specialising in curated New Zealand travel experiences.

Time 2 Go Limited acts as a travel arranger and booking agent for a range of independent airlines, accommodation providers, transport companies, activity operators, guides, and tourism suppliers throughout New Zealand and internationally.

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When you book travel services through us, you are also entering into agreements with the relevant travel suppliers responsible for delivering those services.

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2. Quotes & Availability

All quotes are subject to availability at the time of booking.

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Pricing, accommodation availability, transport schedules, and supplier rates may change without notice until your booking has been confirmed and payment received.

 

Quotes provided by Great Kiwi Trips are estimates only and do not constitute a confirmed reservation unless specifically stated in writing. Where applicable, quotations will also outline deposit requirements, payment schedules, and any known supplier-specific cancellation conditions.

 

We reserve the right to correct pricing errors or inaccuracies at any time before confirmation.

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3. Bookings & Payments

A booking is considered confirmed once:

• we have received your acceptance of the itinerary or booking proposal; and

• the required payment has been received and processed.

 

Unless otherwise agreed in writing:

• all prices are shown in New Zealand Dollars (NZD);

• full payment may be required at the time of booking for selected suppliers or promotional rates;

• a deposit, typically around 25% of the total booking value, may be required to secure travel arrangements, followed by a final balance payment before departure.

 

The specific deposit amount, balance due date, payment schedule, and any supplier-specific payment requirements will be clearly outlined in your quotation and booking confirmation before any booking is confirmed.

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Some travel arrangements may include non-refundable deposits or supplier-imposed payment conditions. Where applicable, these will be disclosed prior to confirmation.

 

Failure to make payment by the specified due date may result in cancellation of your booking by the supplier or by us.

 

For bank transfer payments, payment must typically be received within 72 hours unless otherwise stated.

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4. Prices & Inclusions

Unless stated otherwise, pricing generally includes only the services specifically listed within your itinerary or booking confirmation.

 

Items commonly not included are:

• international flights;

• meals and beverages not specified;

• travel insurance;

• visas and passport costs;

• personal expenses;

• laundry;

• gratuities;

• optional activities;

• excess baggage charges;

• local taxes or government charges introduced after booking.

 

Prices are based on the information, exchange rates, supplier costs, and operating conditions available at the time of quoting.

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5. Changes & Amendments

If you request changes to a confirmed booking, we will do our best to assist.

 

However:

• amendments are subject to supplier approval and availability;

• additional supplier fees may apply;

• itinerary changes may result in revised pricing.

 

An administration fee may also apply for significant itinerary amendments.

 

Once travel has commenced, changes may be limited or unavailable depending on supplier conditions.

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6. Cancellations & Refunds

If you cancel a confirmed booking, cancellation fees will apply.

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The specific cancellation conditions applicable to your booking will be outlined in your quotation and booking confirmation documentation before any booking is confirmed.

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Cancellation charges vary depending on the suppliers, accommodation providers, transport operators, activities, and services included within your itinerary.

 

Unless otherwise stated in your booking documentation:

• some travel arrangements may include non-refundable deposits, prepaid services, special event bookings, promotional rates, or supplier-imposed cancellation conditions. These will be identified during the booking process where applicable.

• cancellations are subject to a minimum administration fee of NZ$250 per person or NZ$500 per booking (whichever is greater);

• supplier cancellation fees may apply in addition to our administration fee;

• some supplier bookings, special offers, event-based travel, or promotional rates may be non-refundable.

 

The cancellation charges applicable to your booking will be advised before booking confirmation and may include supplier cancellation fees, non-refundable deposits, prepaid services, and administration costs.

 

No refunds are available for:

• unused portions of itineraries;

• voluntarily unused accommodation, transport, meals, tours, or activities;

• cancellations made after travel has commenced.

 

Where refunds are approved, processing times can vary depending on supplier response times and banking systems. Refund processing may take up to 12 weeks.

 

Refund requests submitted more than 6 months after scheduled travel completion may not be accepted.

 

7. Travel Insurance

We strongly recommend that all travellers purchase comprehensive travel insurance at the time of booking.

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Your policy should include cover for:

• cancellation fees;

• medical expenses;

• travel disruption;

• lost or delayed baggage;

• personal liability;

• natural disasters and weather-related disruption where available.

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Great Kiwi Trips is not responsible for costs incurred due to inadequate or absent travel insurance coverage.

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8. Supplier Responsibility

Great Kiwi Trips arranges travel services on your behalf using independent suppliers.

 

These suppliers may include:

• airlines;

• hotels;

• transport operators;

• activity providers;

• guides;

• tourism operators.

 

While we work carefully to select quality suppliers and create seamless travel experiences, we do not directly control the operation of third-party services.

 

As a result, we are not liable for:

• acts or omissions of suppliers;

• supplier cancellations;

• delays;

• schedule changes;

• operational failures;

• weather disruption;

• service interruptions outside our reasonable control.

 

All bookings remain subject to the terms and conditions imposed by the individual supplier.

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9. Force Majeure & Events Beyond Control

We are not responsible for delays, changes, cancellations, or losses resulting from events beyond our reasonable control.

 

These events may include:

• severe weather;

• natural disasters;

• road closures;

• earthquakes;

• floods;

• pandemics;

• industrial disputes;

• airline disruption;

• government restrictions;

• civil unrest;

• acts of terrorism;

• supplier insolvency;

• transportation delays.

 

Where possible, we will make reasonable efforts to assist with alternative arrangements, however additional costs may be payable by you.

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10. Your Responsibilities

By making a booking with us, you confirm that:

• you are at least 18 years of age;

• you have authority to make the booking on behalf of all travellers included;

• the information you provide is accurate and complete;

• you accept responsibility for all payments associated with the booking.

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You are responsible for ensuring:

• passports remain valid;

• visa requirements are met;

• health and vaccination requirements are understood;

• travel documents are checked carefully upon receipt.

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Failure to provide accurate traveller information may result in denied boarding, cancellation, or additional supplier charges.

 

You agree to behave respectfully toward suppliers, staff, guides, and fellow travellers throughout your journey. We reserve the right to refuse service or terminate arrangements where behaviour is abusive, dangerous, unlawful, or significantly disruptive.

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11. Accessibility & Special Requests

We welcome travellers with specific accessibility, medical, dietary, or mobility requirements wherever possible.

 

However, not all suppliers, accommodations, transport providers, or experiences may be fully suitable for all accessibility needs.

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Special requests will be communicated to suppliers but cannot be guaranteed unless specifically confirmed in writing.

 

We encourage travellers requiring additional support to advise us as early as possible before travel.

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12. Flights, Transport & Travel Schedules

Airlines and transport providers may change schedules, routes, aircraft types, departure times, or operating conditions without notice.

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It remains your responsibility to:

• reconfirm flight times where appropriate;

• arrive at departure points on time;

• comply with airline and transport provider conditions.

 

Great Kiwi Trips is not responsible for losses arising from missed connections, delayed arrivals, or schedule changes outside our direct control.

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13. Accommodation & Bedding

Accommodation images and descriptions are provided by suppliers and may differ slightly from the actual room or experience provided.

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Room configurations and bedding requests are subject to availability and cannot always be guaranteed.

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Where specific room types are unavailable, suppliers may provide comparable alternatives.

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14. Vehicle Hire & Rental Services

Vehicle rental services remain subject to the supplier’s own rental agreement, insurance conditions, driver requirements, and fuel policies.

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Specific vehicle models, colours, or features cannot be guaranteed.

 

Unused rental periods are generally non-refundable once travel has commenced.

 

15. Liability

Nothing in these Terms excludes any rights you may have under New Zealand consumer law, including the Consumer Guarantees Act 1993 where applicable.

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To the maximum extent permitted by law:

• our liability is limited to the value of the travel arrangements booked through us;

• we are not liable for indirect, consequential, incidental, or unforeseen losses;

• we are not responsible for personal loss, disappointment, emotional distress, or expenses arising from circumstances outside our reasonable control.

 

While we aim to provide accurate information and carefully curated travel experiences, travel inherently involves variables that may affect individual experiences.

 

16. Problems During Travel

If an issue arises during your journey, please notify the relevant supplier immediately so they have the opportunity to resolve the matter promptly.

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If additional assistance is required, please contact Great Kiwi Trips as soon as reasonably possible.

 

We will make reasonable efforts to assist in resolving issues where appropriate.

 

Contact:
hello@greatkiwitrips.com

 

17. sundays.

"sundays." is a curated travel brand operated by Time 2 Go Limited under the Great Kiwi Trips umbrella.

 

All bookings made through sundays. remain subject to these Terms & Conditions unless otherwise stated within the specific booking documentation.

 

Certain sundays. experiences may operate with:

• unique payment terms;

• limited availability;

• boutique accommodation policies;

• customised cancellation windows;

• supplier-specific conditions.

 

These will be communicated during the booking process where applicable.

 

18. Competitions & Promotions

Unless otherwise stated:

• promotions and competitions are open to New Zealand residents only;

• entries must comply with the specific promotion requirements;

• prizes are non-transferable and not redeemable for cash.

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We reserve the right to amend, suspend, or withdraw promotions where reasonably necessary due to operational or unforeseen circumstances.

 

19. Website Use

Content on our website is provided for general information purposes only.

 

While we aim to ensure accuracy, we do not guarantee that all information, imagery, pricing, or availability displayed on the website will always remain current or error-free.

 

Links to third-party websites are provided for convenience only and do not imply endorsement.

 

20. Privacy

Your privacy is important to us.

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By using our website or services, you acknowledge that we may collect and use personal information in accordance with our Privacy Policy.

 

Personal information may be shared with travel suppliers where necessary to arrange and deliver your travel services.

 

21. Governing Law

These Terms & Conditions are governed by the laws of New Zealand.

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Where a dispute arises, both parties agree to first attempt to resolve the matter in good faith through discussion and mediation before pursuing formal legal proceedings.

 

Any legal proceedings shall be subject to the jurisdiction of the New Zealand courts.​

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22. Updates to These Terms

We may update these Terms & Conditions from time to time to reflect operational, legal, or supplier changes.

 

The latest version will always be published on our website.

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Continued use of our services following updates constitutes acceptance of the revised Terms.